I specialize in bringing cross-functional teams together to solve gnarly user problems. I do this by ensuring that:
the right players are at the table at the right time,
they are included in every step of the design process and
we are solving real problems.
This approach comes naturally to me because I believe everyone has something to contribute and am good at building consensus. The product manager understands market demands. The developer understands technical constraints. The designer understands the end user. I understand how to intertwine their unique perspectives to form a cohesive, feasible, viable solution that leaders will support and end-users will love.
I currently work at a large insurance and banking provider. In my time at the organization, I have used design research and design thinking to transform the internal phone transfer tool, facilitate a complete overhaul of the internal phone directory app and bring role clarity for employees who were struggling to understand their responsibilities and decision making rights.